|
Customer Service
- How to Contact Us
- Forms of Payments
- Order Confirmation
- Order Processing Time
- Shipping and Handling
- Notification of Shipped Orders
- Cancelling an Order
- Guarantee and Return/Refund Policy
How to Contact Us
Our business hours are 9 am to 6 pm (PT) Monday to Friday.
Forms of Payments
- Online payment through PayPal, which accepts credit cards, bank transfers, debit
cards, with or without a PayPal account.
- Personal check
- Money order
- Cashier check
Order Confirmation
- After you have placed an order with us via PayPal, you will receive a confirmation
email for your payment and a receipt number of your purchase.
- Orders placed via email will be confirmed within one business day.
Order Processing Time
- 1-2 business days if merchandise is available.
- If your order is not in stock, we will contact you with an estimated time of shipping.
- Orders paid with personal checks, money orders or cashier checks will be shipped
out as soon as payment is cleared.
Shipping and Handling
- Shipping and handling charges are calculated during the checkout process.
- Insurance is provided in shipping cost.
- Items are shipped via FedEx or US Postal Service.
- We offer FREE SHIPPING via ground on all retail orders over $100.
Notification of Shipped Orders
- A notification that your order has been shipped will be sent to you via email or
phone. It will include the tracking # of your package and estimated time of delivery.
Cancelling an Order
- If you need to cancel your order, please contact us immediately.
If your order has not been shipped out, we will cancel it.
- If an order is rejected upon delivery without a previous cancellation, the incurred
shipping charges will be billed to the purchaser.
Our business hours are 9 am to 6 pm (PT) Monday to Friday.
Guarantee and Return/Refund Policy
ADE International is committed to having satisfied customers by offering a 30 day
return policy to obtain a refund, exchange or replacement, subject to the following
restrictions:
- If your order is received damaged or if you receive an incorrect order, please contact us immediately to process a replacement or refund.
- No shipping charges will apply in replacing damaged or incorrect orders.
- If you are not satisfied with your order as received, please
contact us immediately to process a refund. Note that return shipping charges
must be paid by the customer.
- Please use the original packaging for all returned orders.
- The item(s) to be returned must be in its original condition for a full refund,
replacement or exchange.
- Replacements, exchanges and refunds will be processed as soon as we receive your
returned merchandise.
- One-of-a-kind items cannot be replaced, but an exchange or refund may apply.
- Credit card refunds will be applied to the card used for the original purchase.
- Shipping costs are non-refundable.
- Orders shipped under our “Free Shipping” and returned for a refund are subject to
the charge of the original shipping cost.
- FedEx ground service will be used and charged in all replacements and exchanges.
- No returns will be accepted after 30 days of invoice date.
- Return shipping costs and other fees due to incorrect address will be charged to
the customer if wrong information was submitted in our shopping cart.
- Return shipping charge due to refused merchandise at time of delivery will be charged
to the customer.
Our business hours are 9 am to 6 pm (PT) Monday to Friday.
|